SHRI JAMBHEKAR
Designer | Researcher | Leader | Educator | Mentor
I create thoughtful and meaningful user experiences by practicing
deep empathy for my customers and users, applying user-centered
design methods – resulting in delightful and satisfying solutions
balanced with positive business outcomes.
deep empathy for my customers and users, applying user-centered
design methods – resulting in delightful and satisfying solutions
balanced with positive business outcomes.
About
As a hands-on designer & researcher and user experience leader with companies like City National & Union Banks, YP.com, Samsung, StubHub, Motorola, and Magellan – I have created and launched many successful and transformative product and service experiences spanning consumer-facing apps, complex digital solutions for digital content/ services as well as for retail consumer electronics that resulted in significant customer delight & satisfaction, business impact, and international awards.
A holistic and systems thinker excelling at building partnerships through empathy at all levels, I think of myself as an inspiring, and motivated servant leader who thrives in a team environment. I have built & led high performance UX teams for several organizations. I am also an adjunct faculty at Art Center College of Design & UCI for UX design and research courses.
I have been granted 32 US patents and won International design awards.
See resume for details
Education
- Innovation and Entrepreneurship Professional Certificate Program, Stanford University
- MBA, Stuart School of Business, Illinois Institute of Technology, Chicago, IL
- MS, Product Design, Institute of Design, Illinois Institute of Technology, Chicago, IL
- MDes, Product Design, IDC, Indian Institute of Technology, Mumbai, India
- BS (Mechanical Engineering), NIT (Regional Engineering College), Surat, India
Tools
- User Research and User Testing tools: Qualitative interviews, Card Sort, Ethnography, Surveys, A|B testing, UserTesting.com, UsabilityHub.com, Tableau
- UX Tools: Expert level – Design Thinking, Personas, Journey Maps, Service Blueprint, Empathy Maps, Value Proposition Canvas
- Design Tools: Figma, FigJam, Sketch, OmniGraffle, Invision, Zeplin, Adobe, Stark (ADA), Abstract. Working knowledge of HTML/ CSS
- Collaboration Tools: Teams, JIRA, Confluence, Share Point, Mural, Slack, Base Camp, Miro, Roadmunk
Agile Software Development and Service Design Workshops
- Scaled Agile Framework (SAFe) Product Owner/ Product Manager Course – Delivering Value through Effective Program Increment Execution.
- Agile Product Delivery for Leaders (City National Bank)
- Cooper– Transforming Customer Experience (Service Design) workshop, 2015.
- Adaptive Path– Samsung Global UX leaders’ workshop, 2011.
Teaching Experience
- Adjunct Professor, Art Center College of Design, course – Human Factors and Design Psychology (2013-present)
- Adjunct Faculty, Donald Bren School of Info. and Computer Science – courses in UX Research and Design (2018-19)
- Adjunct Instructor, Pasadena City College -created and taught UX Design (certificate) courses 2017-2019,
- Guest lectures at USC Annenberg, Digital Social Media graduate program (Personas and Journey Mapping)
Awards/Honors
Mentoring & Community Activities
Editor Innovation News Letters for Samsung Research America and Motorola Human Interface Labs (Distributed to CTO offices and other research labs)
Testimonials
I worked with Shri throughout his time at YP and enjoyed every minute of it. Shri is a natural people-person with an infectious positive attitude. He was handed many difficult situations and his soft-skills allowed him to always manage with grace, pulling people (direct reports, peers, bosses) together when they were at odds. He showed his ability to really roll-up his sleeves when it came to user-research, as we had no one on the team with the appropriate background or bandwidth to do it justice. Shri dug into this project and provided very detailed insights that were always customer-centric. He’s has a wealth of experience to share, but always willing to learn from others.
Shri joined the Rovi team as senior leader of the User Experience team and in this capacity played a critical role in defining and designing a variety of products in collaboration with my product team and other vertical managers. Many of the programs were already underway with incredible short timelines, complex resource challenges and constant flux in customer requirements (standard problem one would say but this was truly chaos). Shri was able with a skeleton team to bring sanity to the madness, provide a framework to ensure UX and design were adapted accordingly, delivered on time and still consistent with long term strategic goals. Shri brings a positive attitude, a focused and calm working style and domain knowledge that can be applied to both tactical and strategic initiatives. Shri would be an asset for any organization looking at building a deep UX practice to support product or advanced developments
Shri is one of the best people I’ve worked with in my career. I respect him for his passion and integrity, and his ability to bring the team together under very stressful situations. With his vast experience and knowledge in product design and user experience in general, he has helped us to focus on user centered design and motivated us to go beyond our goals. he’s a great inspiration to everyone in the team. As he was building our team, he’s created such a nurturing environment where the team members always felt comfortable to explore and share ideas. He’s a great mentor who supports the team members to realize their full potential. A great leader, a passionate designer, and a caring manager who would go above and beyond to promote his team and their ideas.
Shri is one of the most enthusiastic and driven people I’ve had the chance to work with/manage. He brings a genuine passion to everything he does and it shows in the attention to detail in all of his work. At Magellan, Shri was instrumental in designing and bringing to market, a leading-edge user interface that set the bar for how UIs should be done in high volume, consumer electronics devices. Shri was a real asset to the team and will be to anyone fortunate enough to work him in the future.
If you have any questions about my work, please contact me here
email: snjambekar@gmail.com
Phone: 1 (909)-569-8756